OUR LAHORE SHOWROOM

NILOFER SHAHID

35-B Aziz Avenue, Canal Bank
Gulberg 5, Lahore, Pakistan

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Our team at Nilofer Shahid  has made every possible effort to display the colors of the items as accurately as possible. However, there may appear some difference between the actual color and what you see on your screen. We cannot guarantee that display color on the screen will be completely accurate as computer monitors and screens of electronic devices vary.

Fabric Variations: Fabric Variations occur from time to time due to difference in production runs at different mills. However, we at Nilofer Shahid procure the highest quality fabrics available from the best mills at home and abroad.

Where can I view my sales receipt?

Your sales receipt will be emailed to you as soon as you place your order online.

Receipts for Order placed through our Sales Consultant will be either sent to you via WhatsApp or on your email.

As soon as your order is placed, you will receive a unique order number. This is what will help you track your order(s). At any point, you may use that number to find out about the order with our customer care and check out the status of your order.

You can email us through the contact form for further details.

How can I return an item?
At Nilofer Shahid we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order. We do not offer any return or exchange under normal conditions. We only offer conditional exchange if you face quality issues with the product.
There is no return and exchange policy on unstitched collections. All the unstitched related complaints will be catered within 7 working days of receiving the outfits. Complaints after 7 days will not be entertained. 
If you find the product faulty in terms of its quality or the work done, you have to get back to us within 48 hours of delivery. After you generate a query, the Quality department of the company will look into the issue and get right back to you. After reviewing the product, we may offer you an exchange or store credit for future purchases in case of any major fault.
Moreover, orders those are customized or given a discount on are not eligible for Return, Refund or Chargeback. There is no exchange and returned policy on Bridals, Formals, Luxury Pret and stitched lawn orders.
Will you restock items indicated as “out of stock?”

If an item is marked as 'out of stock' kindly email us or contact our Sales Consultant and we will try and manage your order.

If we are unable to source the Fabric for a particular outfit marked as out of stock, the Sales Consultant will be able to guide you to have the garment made in a different Fabric.

Franchise, Outlet & Vendors

If you are looking to partner with Nilofer Shahid; kindly email us using the form and we will be in touch within 72 hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS