RETURN PROCEDURE
Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps :
Gather your items & take the picture of those items as proof to share with our customer care team.
Locate your order form and ordere confirmation that are sent to you on whatsapp.
Initiate a request for return at Nilofer Shahid’s Customer Care representative by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
Reship it back to us by any courier services if the customer support team agrees with your case.
After reviewing the nature of the complaint, we may offer you an exchange or store credit of equal value .
In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.
NOTE:
We are only responsible for returns once it reaches our warehouse.
Please note returns are catered only if returned products are sent through courier services.
All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, NiloferShahid.pk will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.
Timeline for Refund against a returned item : 14 days to 45 days
ELIGIBILITY CRITERIA FOR A RETURN
If your item arrived in defective / damaged or incorrect / incomplete condition, a credit against return will be issued.
Incorrect product has been delivered.
The product received is incomplete.
NON ELIGIBILITY CRITERIA FOR A RETURN
Return if the item is “No longer needed” or “Changed my mind” or “no technical reason but just want to cancel the order” or “you do not like the product after opening the package’* any other reasons listed apart from the ones listed in ‘Eligibility’.
Any *Made to order* or *Customized orders* can not be returned. All ‘Made to orders’ /Customized orders are shown to the customers before dispatching/shipping out the orders. This is done to ensure that customers get what they ordered. Only after the quality check and approval from the customers, products are shipped to them.
Any orders where a customer has been given a special discount as a favor can not be returned.
Nilofer Shahid does not cater returns reported after the first 48 hours of delivery.
If a product is returned to Nilofer Shahid Warehouse in an inadequate condition or if the product is tempered, damaged,without notifying us or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the credit/refund.
